Shoes Com Reviews

Show reviews that mention
customer service shoes customer service return order phone label refund number
Filter review
New Reviewer

No customer service. shady as ***

no ability to download return label. doesn't answer calls. disconnected alternative number. no response to email.

User's recommendation: just. don't.

View full review
ID
#2913404 Review #2913404 is a subjective opinion of poster.
Cons
  • Horrible response and no help for customers
  • No returns
  • Terrible customer service
Loss
$130
Preferred solution
Full refund

Frustrated customer

OrderSH00792101 ticket number 533574 I placed this order on Sunday Sept11 immediately after confirmed I saw shoe size was wrong . I had typed in size 6 and confirmation said 10 . I sent 3 emails and on Monday and wed asked for a change in size or cancellation of Order I spoke to a Jenna Straker who told me order will be cancelled I just got an email saying order has shipped with wrong size I am so frustrated that the lack of communication in customer service is so poor Now I have to wait for order just to return it ? Very frustrated customer Roberta Taffer
View full review
ID
#2896957 Review #2896957 is a subjective opinion of poster.
Location
Freehold Township, New Jersey

No customer service

I ordered shoes wrong size tried to get return label could not get through will never use this company again
View full review
ID
#2896893 Review #2896893 is a subjective opinion of poster.
Location
Alexandria, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Their web site says they currently cannot do exchanges but if you contact them with the new order number they will gladly waive the $8.50 restocking fee. That's not happening. They owed me $$17.00 from 2 exchanges. After a half dozen calls, average hold time per call...
View full review
View full review
ID
#2848576 Review #2848576 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Bad customer service
  • Do not reply to emails
  • Horrible response and no help for customers
Loss
$9
Preferred solution
Refund of ALL restocking fees and compensation for the 2 1/2 hours I spent on hold waiting for a representative. it took 6 calls to get half the money back these people owed me.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Their web site says they currently cannot do exchanges but if you contact them with the new order number they will gladly waive the $8.50 restocking fee. That's not happening. They owed me $$17.00 from 2 exchanges. After a half dozen calls, average hold time per call...
View full review
View full review
ID
#2848550 Review #2848550 is a subjective opinion of poster.
Pros
  • Selection
  • Free shipping
Cons
  • Horrible response and no help for customers
  • Hold time to get to customer service
  • Do not refund restocking fees on exchanges
Loss
$9
Preferred solution
Refund of ALL the restocking fees! And, I can never get the time I spent on hold back. Almost 3 hours total.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No refund of restocking fee on exchange orders

I placed two orders which subsequently I needed to exchange for sizing issues. Both were refunded, both minus the $8.50 restocking fee. Their policy, posted on shoes.com, is to waive restocking fee for exchange orders. I provided all required information to them, both online & over the phone, and there has been no action on my requests for well over a month. I'm not buying from them again, ever. What a hassle.

User's recommendation: STAY AWAY. Spend your money elsewhere.

View full review
ID
#2845286 Review #2845286 is a subjective opinion of poster.
Loss
$17
Preferred solution
Full refund

Impossible to get help!

DoThey sent the wrong size shoe and it needs to be returned or exchanged! They want to charge a restocking fee and it was their mistake! I have sent email after email.followed the return process and cant get a return label! No one answers their phone. It just disconnects you.

User's recommendation: Don’t shop here.

View full review
ID
#2811631 Review #2811631 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Poor response to inquiries or assistance
  • Bad customer service
New Reviewer

Express delivery

I wrote to co here do not want charge for delivery not made. Want customer service response to this..that is all

User's recommendation: beware.

View full review
ID
#2782911 Review #2782911 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

WORST customer service

I have tried contacting shoes.com's customer service over 3 times due to having two packages come in the mail when one of the orders was placed due to technical difficulties on THEIR end and I was forced to place an order twice, not knowing that the first order which seemed to have been canceled actually went through. I have not heard back in over a week. Can't even reach a person via phone call. Absolutely ridiculous. Waste of time.
View full review
ID
#2779421 Review #2779421 is a subjective opinion of poster.
Loss
$68
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Was on hold for 40 mins to talk to customer service

I purchased 2 pairs of Skechers sneakers. spent over $99 so saved $40. One pair has a stain on the front and side . I just want to exchange them for another pair at same price I paid and not be charged for return fee.
View full review
1 comment
#2043715

I have ordered from shoes.com in the past and they don't charge an exchange fee , they will send you a prepaid label to return to shoes that you want to return , if you have problems with shoes.com it's not them it's you that's the problem. They have great customer service and never charge to return shoes , I guess unless you have had the years !

ID
#2746815 Review #2746815 is a subjective opinion of poster.
Pros
  • I like the shoes and coupons
Cons
  • Poor response to inquiries or assistance
  • Horrible response and no help for customers
Preferred solution
would like to exchange the damaged pair for another pair and not be charged return fee.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service

After four phone calls and 2 1/2 hours of hold time and customer service time, I was disconnected by the agent who took my phone number and two email addresses so that we would not disconnect from one another. I simply wanted a return label for shoes ordered and after 30 minutes plus on a phone conversation with this agent, I have received nothing in the way of a return phone call or email from Them after disconnecting. I will never order from them again and I am still waiting for a $300 plus refund. I cannot even give them one star because I am so frustrated.

User's recommendation: Never order from shoes.com.

View full review
ID
#2745518 Review #2745518 is a subjective opinion of poster.
Pros
  • Easy to order
  • No pros at all
Cons
  • Poor response to inquiries or assistance
  • No customer care at all only ai reponses
Loss
$301
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service on returns

I made four separate phone calls and was on hold for over two hours today trying to simply get a shipping label sent to me for a return on four pairs of shoes. After providing my phone number and two separate email addresses so that we did not lose contact with one another, the agent managed to disconnect our call and I have not heard a word since. Horrible customer service. Never again! I cannot even give this a one star rating on any level.

User's recommendation: Don’t even consider shoes.com as an option.

View full review
ID
#2745498 Review #2745498 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$30
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Return shipping label

I've been trying to contact shoes.com to aquire a return shipping label to no avail. I've tried calling them and e-mail them but haven't heard back from them.. I need to return a pair of shoes I purchased.

User's recommendation: Try before you buy.

View full review
ID
#2738184 Review #2738184 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No Refund!

I was issued a return label from Shoes.com. I mailed the shoes back at a UPS store on June 28. After tracking the return, UPS showed that it was delivered to Shoes.com on July 1 at 11:45. I have called many times and the wait time is ridiculous. I was never able to speak to anyone, and my e-mail complaint from customer support says that someone will contact me. I have yet to get any other type of response.

User's recommendation: DO NOT ORDER FROM SHOES.COM!!!

View full review
ID
#2699830 Review #2699830 is a subjective opinion of poster.
Pros
  • Easy to order
Cons
  • Terrible customer service
  • Poor response to inquiries or assistance
Loss
$96
Preferred solution
Full refund

Exchange

They dont take exchanges at this time but will charge you $8.50 to return them. I have been holding for over 45 minutes.

User's recommendation: Buy somewhere else.

View full review
ID
#2695854 Review #2695854 is a subjective opinion of poster.
Location
Katy, Texas

Brands Related to Shoes Com

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article