Shoes Com

I havent received my refund and its been 5 weeks since my return was made! I tried calling and the recording comes and hangs up on me.

I received a pair of shoes that are defective. I emailed shoebuy and said I didn't feel a restocking fee and return shipping fee was appropriate given the shoes were defective.

I received a response that they would either provide me a 30% refund or return for full refund (not including return shipping cost / restocking fee). I responded I would accept the offer of 30% refund. I have sent emails 10 times to customer service asking when I should expect the refund to post to my credit card. Each time I receive a generated email with basic information.

They are not taking customer calls and direct everything to email.

How does anyone resolve anything that isn't a basic return or purchase?

I've had positive experiences in the past, but this is absolutely infuriating.

Unless you are 100% sure about what you are buying... Buyer beware

DFirst strike, they refused to let me return a pair of shoes. Second strike.

I havent received a pair I ordered.

How stupid am I. Never again even if I get my shoes.

I received a gift visa gift card with an unauthorized charge from your store on 11/12/2021

Purchase authorization number 050020A81783

Return label wont print, company not taking phone calls and 3 messages later they still have not returned my email messages.

First time customer and wanted to exchange. Emailed, no response for a week.

What kind of business ignores its customer for a week? Then i called. It refers back to email them and they hang up on you. Why have a phone number if you are going to refer the customer to email?

So do I just wait forever until I get some reply back after my return/exchange window?

All I wanted is to exchange and now i just want to return it and get a refund, which I may have to go through my card company to dispute. I will never again buy anything from shoes.com.

I returned a pair of sandals purchased online at shoes.com to their warehouse, where it was received on 6/10/21. It is now 6/18/21, but I have NOT received my refund of $118.95 for these never-worn sandals.

I have emailed shoes.com regarding the non-issuance of my refund, but all I get back are canned replies.

When I call Customer Service, I am placed on endless holds and am told to email.

I have since checked other customer complaint websites and have found hundreds of similar complaints. NO refunds. Incompetent and unresponsive customer service.

I have filed my grievance regarding shoes.com online with the Better Business Bureau and with the FTC. I will be filing more complaints with my state Attorney General as well as posting my complaint on other websites.

I will not stop filing these notices until I get the refund which I am LEGALLY owed and until I warn every potential shoes.com customer to avoid this online company completely.

They are a total fraud. They need to refund every single penny they stole from hundreds of customers over the past several years.

I ordered my daughter some boots both daughters on December 6 my credit card was charged there is no information listed About it being shipped I have emailed the company four times with no response I paid $120 and I am expecting my product to be delivered. I would like someone to reach out and let me know what is going on or refund my money so I can buy them somewhere else but I am really wanting the product to be shipped to me immediately.

I returned a pair of shows on Nov. 30th and I cannot get my credit card reimbursed.

I have never had a problem like this before. I have emailed shoes.com 5 times and no one responds. It said it can take 2 to 10 business days to get a refund. This is way past that.

I want my money back!! I will never order shoes from this company again!!

I ordered my daughters boots on December 6 and they still have not shipped I have emailed customer service four times with no response I tried to call the number and it tells me to email these boots are for Christmas and I would like to get them before then. I have ordered from them before with no problem but for some reason you cannot reach anyone to check on the status and it says It has not been shipped. I am kind of getting frustrated and need a solution to this problem.

I spent over two hours trying to download the return label for one pair of shoes. Their website is frozen and it is impossible to download.

I have contacted customer service with the problem and asked them to email me a return label. Now, the website is showing that I have two pairs of the same shoe to be returned which is incorrect and the download label here is still not functioning.

Keep canceling my recent orders for no good reason. Don't trust what they well you when you ask.Telling me "Unable to ship", which is total bs bc they have the shoes in stock in that size still on website.

Will not give me real answer when I ask.

Arbitrary shadow banning? They have not closed my account or anything and I have bought at least 50 pairs from them since Jan 21.

I order one pair of shoes got charged for two pairs called told them what had happened and was told couldn't cancel just to sen 2nd pair back when received them would send me shipping label, well never received 2nd pair just one pair still haven't received 2hd pair never got shipping label have called can't get through told every time to message wich I have done numerous times and can not get a response of any kind and still haven't got a refund on 2nd pair that was taken out of my account!!!!

I have been trying to return shoes for a month and have requested you to mail me a shipping label so I can send shoes back and get a refund to my account.

Trying to return a pair of shoes tried calling but there is no number they ask you to email well I have sent several with no response. Shoes are cheap and not true to size