Shoes Com
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Castle, DelawareMy return order ( RB01834****)
WORST customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
- No pros at all
- Easy to order
- Poor response to inquiries or assistance
- No customer care at all only ai reponses
Preferred solution: Full refund
User's recommendation: Never order from shoes.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas on hold for 40 mins to talk to customer service
- I like the shoes and coupons
- Horrible response and no help for customers
- Poor response to inquiries or assistance
Preferred solution: would like to exchange the damaged pair for another pair and not be charged return fee.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t receive refund
- Very poor customer service
Preferred solution: Apology
User's recommendation: Beware of getting any support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problem not solved
Company fixed the issue and I have been provided with full refund. They were going through some online changes. I probably should've been just a little more patient..
- Decent shoes
- Poor response to inquiries or assistance
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
- Variety of choice
- No customer care at all only ai reponses
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Refund!
- Easy to order
- Terrible customer service
- Poor response to inquiries or assistance
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM SHOES.COM!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service!
Preferred solution: Full refund
User's recommendation: Great if you don’t need to return. Can’t get return service and $8.50 restocking fee
Express delivery
Preferred solution: Price reduction
User's recommendation: beware
Frustrated customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen trying to reach customer service for over a week
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent the wrong item, and no communication
I placed an order with this website on 5/25/21, and it arrived 8
days later on 6/2. When I opened the box I discovered that they
sent me the wrong size shoe, I had ordered a size 12, and
received a size 13.
Turning to their site to set up an exchange, it
was not an available option, only to set up a return. I retrieved a
return label and sent the shoes back on 6/3, and emailed from
their contact form that I would like the correct size sent to me. I
have received nothing except standard form email responses
that offer no assistance. There is no contact number on their site
to talk to a human.
I had to google their contact info, which to no
surprise hangs up on you after the initial message of "please
hold".
Now they have had my "return" for 6 days, and there is no
update to my account and I have not received any
communication at all.
the worst I have received in years. I w
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order from this site
When I call You keep telling me to holdfor the next available operator then hang up on me!!!!
- Brands and affordable prices
- Brands and affordable prices and sales
- Paid upfront but did not receive shoe order
- Poor response to inquiries or assistance
- Bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order from Shoes.com. Their customer service never answers emails or calls
Impossible to get help!
- Very poor customer service
- No customer care at all only ai reponses
- Terrible customer service
User's recommendation: Don’t shop here.
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I have ordered from shoes.com in the past and they don't charge an exchange fee , they will send you a prepaid label to return to shoes that you want to return , if you have problems with shoes.com it's not them it's you that's the problem. They have great customer service and never charge to return shoes , I guess unless you have had the years !